New Patients Prescriptions (Rx) Billing Insurance Referrals
Q: Are you accepting new patients?
A: Yes, we are accepting new patients.
Q: Can I have a Virtual Office Visit as my first visit with the doctor?
A: No. A personal patient/physician relationship must be established prior to using the web portal.
Q: Do I have to print the Patient Information Form and bring it with me when I come for my first visit?
A: You have that option, but it is not a requirement. You must, however, bring any/all valid insurance cards.
Q: Will my Rx be called in to my pharmacy?
A: No. Prescriptions are no longer called in to the pharmacy due to too many clerical errors.
Q: Can my Rx be faxed to the pharmacy?
A: Yes, through the convenient use of our Prescription Renewal portal.
Q: Can I still pick up my written Rx at the office if I desire?
A: Yes. However, for written Rx's, 72 hour notice is required.
Q: How soon will my Rx be ready if I use the website?
A: Rx's are processed by FFM within 24 hours. The turnaround time for each pharmacy is different.
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Q: Must I pay the entire physician's bill at the time of my appointment, if I have insurance?
A: No. At the time of your visit, you are responsible for your co-payment. Your insurance company will be billed and then only deductibles or coinsurance amounts will be your responsibility.
Q: My insurance changed, but the claim was sent to my old insurance. Why am I being billed?
A: It is your responsibility to inform the office of any insurance changes. If we do not receive that information in a timely manner, you will be billed.
Q: I have a bill from Quest/Health Network Labs. Can you correct that for me?
A: No. You must contact their respective billing departments and discuss the circumstances with them.
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Q: Do I need a referral when I go to a specialist?
A: Some insurance companies require referrals to specialists. It is your responsibility to know your insurance requirements.
Q: How much notice PRIOR to the appointment with the specialist is required?
A: We require 72 hour notice.
Q: How soon is the referral processed?
A: The Referral Coordinator requires three (3) business days to process the referral.
Q: Do I need to pick up the paper referral?
A: No. Referrals are done electronically directly to your specialist.
Q: What if my specialist says they don't have the referral?
A: The specialists office is able to retrieve the referral a number of ways - phone, FAX, and the internet.
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